CANCEL (IF APPLICABLE)
After making a purchase, the customer has 24 hours to request canceling – we will happily process a full refund.
After that date, the item will be produced and we can’t support any further.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet:
– Firstly check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Thirdly, contact your bank. There is often some processing time before a refund is posted.
– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at info@nttagencyltd.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
All product are customized based on customer’s demand, we can support exchange size or color but it will require handling and fulfillment fees.
If you need to exchange it for the same item, send us an email at info@nttagencyltd.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
If your claim is approved, we will provide you with a return address. You will take responsibility for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for more information:
Nplagencyltd
Email us: info@nttagencyltd.com